Schiit customer service seems poor

I had a problem with a shipment of an upgrade board via Fedex ground.  Sent them an email and within a day had a response.  CS had tracked the problem to a lost package.  A replacement was sent overnight Fedex next day at no charge.  I would say you couldn't find a more responsive company.

Sent them an email and within a day had a response.

Must be nice.

 I would say you couldn't find a more responsive company.

I've had an order sitting in Limbo with no actual updates beyond "It's still backordered" for 10+ weeks now. They've fudged the Backorder date on the website twice, and now it's just a nebulous '4-6 week lead time.'

I could (should?) have had a PS Audio or Cambridge unit months ago if they'd been honest that they have no clue when they will be able to fill my order.

They are responsive in that they respond to my emails with the equivalent of 'sorry, kthxbai' but at this point I'm mostly keeping the order to see if it *ever* ships. 

I think the freya can be dangerous.
gain settings out of wack.  If injured u could likely sue.  How can ftc allow this to be sold.

Could you be more specific on your criticism of the Freya or are you joking?