Roon software bug with Innuous Zenith 3?


I'm still using Roon with my Zenith 3.  Since the latest update (Roon 1.8 build 880) I'm having a strange problem.  Every few days, Roon will show about 1/3 fewer albums than I actually have. Also, when this happens and I try to save a new album from Tidal or Qobuz, there's no artwork displayed  and when I go to my albums>Sort by date added, the new album is not there.  If I turn off and back on the power to the Zenith, all problems go away and the newly saved album appears as does the artwork .  A few days later the same problems come back.  Roon tech support is unresponsive.  I know.... I could download the new Innuous software to substitute for Roon.  But I'd still like to have Roon working correctly.  Is anyone else experiencing these problems? Any ideas/suggestions would really be appreciated.

wolverine1

Showing 6 responses by wolverine1

Thanks Thymame.  I feel better already and your advice makes sense.  I would like to make sure Roon is aware of these problems but can't even find a way to notify them.

Roon says I have 882 installed and that it's  the latest version.  If there's an update which fixes the problems, I don't have it and apparently it's not available yet.  Hope it becomes available soon and maybe Roon will do a better job of testing software before releasing defective products.

Thanks again for all the help. I think the lack of Tidal integration accounts for the thousands of albums which I'm  missing on Sense.  I've gone back to using Roon for that reason.  Good to know that Tidal integration is coming to Sense.  

I just discovered an app called tunemymusic.com which allows you to convert one music format to another---Tidal to Qobuz for example.  I haven't tried it yet. If it works well, converting everything to Qobuz might be a solution. Has anyone else? Also, there used to be a place in the Innuous app to restart your Innuous device.  With new upgrades, it's disappeared.  Of course, you can always restart by using the switch on the back of the Zenith but is there still a way to do this from an iPhone or iPad?

Best wishes for the holidays!

Thanks.  Still having similar problems after the new Roon update . I bit the bullet and installed Innuous Sense.  For those familiar with Sense, I would appreciate some help.  I installed it on my iPhone and now there's a circular thing going around when I open Sense.  I have over 14,000 albums saved on Roon so is this part of the process of loading those albums in Sense?  How long does it take? Also, I'd like to install sense on my ipad.  Right now, my ipad can't even access the Innuous app to do the update to,Sense...I get an error message.  Is this a result of the ongoing installation on with my iphone and will it correct itself when that finishes? Thanks.

Thanks very much.


My.Innuous.com takes me to my Zenith but then I get error 404. I'm hoping this will go away --maybe when the spinning wheel on my iPhone stops spinning?

is it normal to see the spinning wheel for several hours (when I open sense on my iphone)?

.some music is stored on the Zenith ssd (CDs I've ripped on the Zenith). Lots of my music is on Roon>Tidal/Qobuz.  

My Zenith is connected: zenith >usb>Phoenix >usb>matrix>I2s>dsd dac.

is the toggle switch for Roon in the Roon app or the Innuous app?  Haven't been able to find it.

Sorry for the questions.  I'm not that technically inclined.

Thanks again. Some progress.  Sense is now working as are Qobuz and Tidal. But sense listed only 5500 of my 14,239 albums...and then it stopped listing albums.  Not sure how to get it to list the rest.  Roon shows all 14,239 albums on my iPhone but says "12,250 of 14,239" when I go to albums on my iPad-which I don't understand.  I did a hard reset on my iPad but it didn't change anything.