Contacted dealer and did some trouble shooting. In the end I sent back to Roon and they replaced the SSD. It was failing. Unfortunately, it was just out of warranty. The repair and shipping both ways ended up costing me $199 total. As bad as Roon support is I will say the repair center in NY that I sent my Nucleus+ to was outstanding. I sent it in on a Tuesday, they received it Thursday, repaired it that day, tested it and sent it back Friday and I received it back Sunday and had it up and running later that day. They use 2 day Fed Ex. If only the repair department could get the support team to be that responsive I would have a better opinion of the Roon product as a whole.
Roon….can anyone point me to “human” tech support
Looking to get some “human” support for my Roon Nucleus+. Been down almost 2 weeks and the support from Roon is painfully slow. Have worked through many many support related troubleshooting tips to no avail. If anyone knows a great company that offers support I’m willing to pay to get it back up and running again.
Appreciate any assistance!!
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- 12 posts total
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- 12 posts total