Roon….can anyone point me to “human” tech support


Looking to get some “human” support for my Roon Nucleus+.  Been down almost 2 weeks and the support from Roon is painfully slow.  Have worked through many many support related troubleshooting tips to no avail.  If anyone knows a great company that offers support I’m willing to pay to get it back up and running again.

Appreciate any assistance!!

woots

Contacted dealer and did some trouble shooting. In the end I sent back to Roon and they replaced the SSD.  It was failing.  Unfortunately, it was just out of warranty.  The repair and shipping both ways ended up costing me $199 total.  As bad as Roon support is I will say the repair center in NY that I sent my Nucleus+ to was outstanding.  I sent it in on a Tuesday, they received it Thursday, repaired it that day, tested it and sent it back Friday and I received it back Sunday and had it up and running later that day.  They use 2 day Fed Ex.  If only the repair department could get the support team to be that responsive I would have a better opinion of the Roon product as a whole.

Post removed 

One of the main reasons I left Roon. Absolute worst tech/customer support.  Either Innuos now.  Best customer service of any company in any industry I’ve ever experienced.  Do yourself a favor if you can.  My digital audio life is so much better now.