Just an update about how Revel handled a situation when I received these speakers a month or 2 ago.
When I first bought the speakers they were totally different as to the grain. The serial numbers were sequential. Also, there were some odd marks/spots on one of the speakers that were very noticeable. I wrote an email to Revel and included photos. After sending me an apology, they worked with the dealer to get me a new pair, no questions asked.
Within 2 weeks the dealer delivered a new pair to my door and took the old ones away. (I had originally driven ~60 miles to pick up the original pair.) The new ones look perfect and sound perfect... well, a little break-in is needed. But, I just thought I'd add that this company works hard to make you happy. Plus, the speakers sound terrific to even my geekiest hifi nerd friends.
That's it... just a good customer service story.
When I first bought the speakers they were totally different as to the grain. The serial numbers were sequential. Also, there were some odd marks/spots on one of the speakers that were very noticeable. I wrote an email to Revel and included photos. After sending me an apology, they worked with the dealer to get me a new pair, no questions asked.
Within 2 weeks the dealer delivered a new pair to my door and took the old ones away. (I had originally driven ~60 miles to pick up the original pair.) The new ones look perfect and sound perfect... well, a little break-in is needed. But, I just thought I'd add that this company works hard to make you happy. Plus, the speakers sound terrific to even my geekiest hifi nerd friends.
That's it... just a good customer service story.