I really have no use for salespeople that bad mouth a competitor,or product they don't carry. I worked retail sales for a few years,and when someone came in looking for a brand we didn't carry, I always said the same thing, " that's a great product,however,let me show you (this highly rated product)" Did it always win the customer over? No,but if they didn't purchase from me,at least they left my store not feeling negatively about me or the store.
Sales is asking the right questions,listening to what the customer is looking for,and product knowledge.
Sales is asking the right questions,listening to what the customer is looking for,and product knowledge.