Returning damaged item to seller....


I bought a Project Ground It which unfortunately was damaged during shipping. The seller refused refund even after sending multiple pictures of damaged item to him. Only after I initiated PayPal action did he decide to refund me. Through out this process he did not want the item back. Now he has decided he wants it back. I am willing to return it but he refuses to pay for return shipping costs. Am I correct in thinking he should pay return shipping fee? Thanks!

dnb4

Showing 2 responses by audiodwebe

He should pay for shipping imo; however, be aware he’s more than likely out all the money, plus the money it’ll cost to get it shipped back and end up with a broken item unless he had the shipper pack and box because insurance won’t pay for damage.  
 

So maybe cut him some slack.

Does the price he charged mean he ate a large portion of the upfront shipping cost out to you, where he listed the shipping price as $40 thinking that’s all it would cost but was surprised at the FedEx for an additional $38.50 or damn near another $100 if he shipped USPS out of his pocket?  Or does he work for a company where he gets a discount on shipping?

The price you paid may not be indicative of shoddy packing.  The seller genuinely might have thought he did a good job.