It's all about relationships. I have two B&M dealers and one on-line dealer. The on-line dealer offers no in home trials or returns. I also get 15% to 20% of retail from him. Both B&M dealers will let me do in home trials with anything in the store even unopened box inventory. Neither one would charge me a restocking fee if I returned gear based on my dissatisfaction. Of course, I give all three a ton of business so I am a known quantity. My guess is that I would have to pay a restocking fee if I walked into a new place with no buying history.
Restocking Fees, 30-Day Free Trials
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You are really curious about that $25k amp. The online dealer will send it to you on a trial basis with a 15% 'restocking' fee if you decide not to keep it. $3750 gone...if you decide to send it back.
Do you think there should be a cap on restocking fees? Say for up to $25k in equipment, the maximum restocking fee is $1,000? Or, say a flat %5 fee across the board with the buyer paying shipping both ways?
It seems it would be more profitable just to send equipment out on a trial basis and hope it comes back.
What do you think is a fair way or fair fee to let audiophiles try out internet purchases?
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You are really curious about that $25k amp. The online dealer will send it to you on a trial basis with a 15% 'restocking' fee if you decide not to keep it. $3750 gone...if you decide to send it back.
Do you think there should be a cap on restocking fees? Say for up to $25k in equipment, the maximum restocking fee is $1,000? Or, say a flat %5 fee across the board with the buyer paying shipping both ways?
It seems it would be more profitable just to send equipment out on a trial basis and hope it comes back.
What do you think is a fair way or fair fee to let audiophiles try out internet purchases?
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