I've sent emails to Rega directly and received replies, but as noted above, they are structured to rely on their distributors and dealers. The US distributor (Sound Organisation) is pretty responsive. They normally respond to emails the same day. They will locate a dealer who can address your need, or contact Rega if they can't help you themselves. I had one query they couldn't help with once and they helped get the Rega lab guys to respond.
