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Receiver shuts down after a message

I have a Sony STR DA2000ES that I bought used a couple weeks ago. Yesterday when I was wiring up the center speaker for the first time, I neglected to turn off the receiver. I heard a pop when I put the wire in the terminal and the receiver shut off. When I power it up, 'protector' flashes and then 'message 11' flashes and it shuts off. I've checked for any stray speaker wire and also have disconnected all speakers and inputs and left the machine unplugged over night. The receiver will still not power up normally. Is there anything I can try before having to take it to the shop?

Thanks
128x128marathon_mike
reubent
7,039 posts
 
If you have the manual for the receiver, it will probably list the steps required to perform a "reset to factory defaults". Give that a try. If you don't have the manual, do a google search. Sony typically has their manuals available on-line.

TIC
reubent
7,039 posts
 
I looked it up on-line.

Turn unit off. Then press and hold the power on button for 5 second or more. "Enter to clear" will display on the front panel. While it is displayed, press the enter key on front of the receiver.

TIC
marathon_mike's avatar
marathon_mike OP
6 posts
 
I tried the 'enter to clear' process but after the 'memory clearing' message displays, it still flashes 'protector' then 'message 11' and powers off.
reubent
7,039 posts
 
Well, I think you need to contact Sony. Here is a link to a site that list contact information. It will provide information on e-mail, live chat or web based support options. I would suggest e-mail or live Chat and I would be very up front with them concerning the cause and symptom of the issue. There may be a reset feature available to reset the protection circuit. If not, Sony usually provides a fixed price for repairs. When I enquired about a different ES receiver a couple of years ago, the repair cost was $125.

http://esupport.sony.com/perl/support-contacts.pl?template=EN

TIC
marathon_mike's avatar
marathon_mike OP
6 posts
 


I just got off the phone with the tech person at the authorized Sony repair shop and he told me that he thought that the reciever had been dropped and that I needed a replacement board that was around $500. I bought this used ($350)so there is no warranty. Anyone have any suggestions? It doesn't seem to make sense to drop $500 into a repair.
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