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Questionable service at Soundsmith

I sent my Benz Micro for a re-tipping.  After they received my cartridge I get an email on how to check status of the job.  Their website tells you retipping takes 8 - 14 weeks.  Well that came and went, I did not hear anything.  I checked the status now and then, nada.  I started to worry because it's been about a year now.  Finally, I decided to give them a call and find out what is going on.  In my mind, I'm thinking, have they lost my cartridge?  Did they misplace it?  What?  I couldn't get through, goes straight to voicemail every time.  So I decided to email an address I got from their website to ask for help.  I got a response that it will be done soon, they are really back logged.  An hour later, I get another email from another person saying it was done and ready to ship.  What?!  Did they just do a rush job on my cartridge?  Because I started to complain?  That they've had my cartridge laying around for about a year!  And here's the kicker, please pay $450 for the retipping.  Nice.  
rviloria
lanceman1
8 posts
 
   Inna what kind of person would post such a nasty response . I am appalled beyond description . Peter , please do not stop posting due to the insensitivity of one obviously unhappy person . I have not sent a cartridge in yet but will and guess what , I have others to listen to while mine is being re-tipped . Under the demanding circumstances you are trying to work under  I would wait for as long as it took , no problem . What is wrong with the world anymore ? Just how mean and nasty can a person be ?
    Peter there are many, many more of us who have your back vs one unhappy person saying hurtful things ..  We appreciate you , Inna, if you don't like it , don't participate . We care , you obviously don't . I feel sorry for you .
asp307
159 posts
 
@inna Then you should probably start another thread....
timztunz's avatar
timztunz
78 posts
 
@inna , you must be a miserable human being and are to be pitied.  YOU are the one who should be seeking professional help.  What a horrible and hateful thing to say.  You should be ashamed.
Post removed 
iopscrl
192 posts
 
SS backlog may be an unintended consequence of the vinyl resurgence.  More people are turning back to vinyl, picking up old cartridges on Ebay etc, and looking for rebuild options.  Mr. L's personal issues would (and should) take priority.  He is essentially a victim of his own success.  Kicking myself now for not sending in a cartridge 2yrs ago.....
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