Questionable service at Soundsmith


I sent my Benz Micro for a re-tipping.  After they received my cartridge I get an email on how to check status of the job.  Their website tells you retipping takes 8 - 14 weeks.  Well that came and went, I did not hear anything.  I checked the status now and then, nada.  I started to worry because it's been about a year now.  Finally, I decided to give them a call and find out what is going on.  In my mind, I'm thinking, have they lost my cartridge?  Did they misplace it?  What?  I couldn't get through, goes straight to voicemail every time.  So I decided to email an address I got from their website to ask for help.  I got a response that it will be done soon, they are really back logged.  An hour later, I get another email from another person saying it was done and ready to ship.  What?!  Did they just do a rush job on my cartridge?  Because I started to complain?  That they've had my cartridge laying around for about a year!  And here's the kicker, please pay $450 for the retipping.  Nice.  
rviloria

Showing 3 responses by asp307

This is direct from the Soundsmith website. 

"Q: How long does it take to get the work done?

A: That depends on the number of customers who sent in work ahead of yours. Our services are in high demand world-wide. Repair queue is typically in the 6-12 week range. Each and every customer gets the full measure of my 40 plus years of experience and skills."

Common sense tells me that one should call Peter first to get a real-time estimate for how long the repair will take. It states the queue is typically between 6-12 weeks but this all depends on the number of customers already in the queue. Clearly, this could stretch beyond 12 weeks especially when the guy is taking care of his ailing family. 
@rviloria pretty passive aggressive to vent on A-Gon about your experience with SS. You don't like all of the responses you are receiving so then you jump ship on a thread you started...smh...