2. analog
  3. 123937-22051

Questionable service at Soundsmith

I sent my Benz Micro for a re-tipping.  After they received my cartridge I get an email on how to check status of the job.  Their website tells you retipping takes 8 - 14 weeks.  Well that came and went, I did not hear anything.  I checked the status now and then, nada.  I started to worry because it's been about a year now.  Finally, I decided to give them a call and find out what is going on.  In my mind, I'm thinking, have they lost my cartridge?  Did they misplace it?  What?  I couldn't get through, goes straight to voicemail every time.  So I decided to email an address I got from their website to ask for help.  I got a response that it will be done soon, they are really back logged.  An hour later, I get another email from another person saying it was done and ready to ship.  What?!  Did they just do a rush job on my cartridge?  Because I started to complain?  That they've had my cartridge laying around for about a year!  And here's the kicker, please pay $450 for the retipping.  Nice.  
rviloria

Showing 3 responses by raymonda

raymonda
855 posts
 
That's a bummer. I've used them for 5 cartridges over the years and have always found the service satisfactory. It has taken them a bit longer lately due to demand and, what I've heard, some family related issues with Peter. The new cantilevers and retipping is his work, so it does take some time.

One year and then presto is strange and maybe you didn't get the entire picture from them. However, $450 for a retip is not a lot.
raymonda
855 posts
 
Peter,

God bless you and your family. 

Ray
raymonda
855 posts
 
Inna,

If it bothers you, read something else. There are plenty of other topics here, there and everywhere. Showing compassion for someone who is experiencing significant loss and duress is human nature. If that bothers you, well, I feel sorry for you and your family.

Ray

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