Question about VPI Warranties

A warranty is a specific legal right. In most if not all states failure to file a warranty card does not void your warranty. The obvious benifit of filing a warrnty card is that you don't have to worry later about proving date of purchase. Some companies give additional rights if you file the card on time.
You may however have to submit the receipt.

VPI is one of the finest manufacturers and supporters of this industry. Harry and Sheila are good people and have always been helpful to me when I had questions about my Aries 2. Same goes for Dan D'Agostino, Richard Vandersteen, Jim Thiel and Mark O'Brien: good people making good products in the USA.

Sorry- I must have been asleep- I thought the post was about VTL, not VPI. Harry and VPI are by all accounts wonderful people with great products. Apologies to all.

To chime in again about VPI, I too have nothing but praise about them. In '97 I bought my HW-19Jr from Jim at MusicDirect (Walk-In Sale). Well around 2000-2001, I had noticed one day the Platter had cracked in about 6-7 places originating from the Spindle/Bearing, and radiating out towards the edge of the Platter.

My first thought was the Spindle Clamp caused this, but I never clamped my LP's like a gorilla, nor ever left the Clamp tightened when not in use. As some of you may know, the Jr's Platter has the Bearing press-fit into the Acrylic Platter, and is not like the MK-IV Platter which just "lays" on top of the Bearing Flange.

Spoke with Jim about it, he shipped it off to Harry, and Sheila for examination, and they replaced the Platter free of charge, even though my warrantee had long expired. That's what I call customer service!

BTW, the Seller I bought from did provide me with the Dealer's name, and I'm just going to send the card in filled out with said Dealer's name on the card.

Of course, if by remote chance I ever have a problem with the product I bought within the warranteed period (1 Year), I reckon I'll just have to cross that bridge when I come to it, and perhaps state "That I myteriously somehow lost the bill?" lol

Thank you folks for your help, and advice, it's deeply appreciated! Mark

If VPI did not fix something under warranty it was with good reason. You would need to look long and hard in audio to find a better company to work with.

I have to agree with Narrod. I have owned VPI products for years and have spoken with Harry Weisfeld many times. He has aways been very helpful and he would even go out of his way to help me. I highly recommend VPI for their products and their service.

Couldn't disagree more wiht Stilts1's comments. I've been a VPI customer for years and they have ALWAYS been helpful and responsive.

Since you know the seller I would suggest calling and/or e-mailing VPI to see if the warranty is transferable. In the event there is an "issue" with how the seller got the item you know who to go after. I think it would be best to find out now if the item is not as it was presented. To ease your fears, if the seller is a regular on Audiogon I wouldn't think the worst, 99% of the folks here are good up-standing citizens, some of them are just a little socially inept!

can't answer your question, but I have heard negative things about VPI's willingness to back their products. One of their long standing dealers in Chicago no longer recommends them for this reason.

Why don't you ask VPI? If I recall, the warranty is not transferrable from the original buyer to a subsequent buyer
and is invalid if not purchased from an authorized dealer.
Go to the source? Don't guess.