Qobuz email looks suspicious


I just received a suspicious email from Qobuz notifying me that starting tomorrow (8/23/23) I'll be charged $39.99 for my monthly Studio membership.  This is more than double the amount I've been paying since Qobuz opened service in the US.  There was also an attached invoice providing a phone number with a 914 area code to call if I want to cancel my subscription.  .  

I called the number and got more suspicious as the agent didn't want to discuss alternate membership options and was solely focused on having me click on a link to take me to a cancellation web session.  I then hung up as it sounded like a ploy to retrieve my account or credit card info.

I'm not sure if Qobuz is the victim of some sort of scam but I wanted to let other Qobuz users know about my experience and not to join the web session they were trying to have me join..

An official and trustworthy notice from Qobuz would be appreciated.

cycles2

Showing 1 response by ghdprentice

I always delete any remotely suspicious emails. Then I go to my browser and log on to the real companies site. There is never anything there. I have gotten fake emails from:

Wells Fargo

PayPal

FBI

Master Card

Norton

Microsoft

and a number that I no longer remember.

Never follow the link… even messages that seem reasonable… I don’t follow the link… ever. I always go to the site myself.