2. music
  3. 182200-148351

Qobuz Customer Service is impossible to reach :(

Has anyone had any problems reaching Qobuz customer service?

I am having buffering problems on Windows 10 - Qobuz App.   It is not my internet, it is not always happening, Roon NUC works fine, I have changed buffering settings, cleared my caches, etc... -- I think the Qobuz App is the problem.

I am unable to stream to my Headphone amp via Qobuz because of this.

The Qobuz website "chat" is just continuously saying 3 hours, 5 hours, Not Seen, etc..  an email to support@qobuz.com has gone unreturned on 3 attempts over the last week.

Looking for a friend.   I love the content on Qobuz - not sure why their app sucks.  It doesn't even give any diagnostic or information on a server connection or similar.

Thanks in advance,

Rick

rrodell367
tkrtrb125
373 posts
 

I am having no such issues, Playing Santtu Conducts Shostakovich Symphonies 6&9 from my favorites. Now I am using an Innuos Zenith mk3 and the Sense App. 

russellrcncom
319 posts
 

For a while it was Sebastian who was responding to CS issues and he was difficult to get ahold of.  I’m not sure who is in charge now.  Good luck.  

thurst57
1 posts
 

I fully agree their customer service is totally non-existent. I had problems where I continually was required to change my password although it was always correct. I contacted customer service about the problem and never got a response. It was very difficult to cancel my subscription based on this inattention and wished I never subscribed in the first place. I never experienced such problems with Spotify or Apple Music and will never make the mistake of re-subscribing to Qobuz or recommending this very shoddy service to anyone.

More to discover