I fully agree their customer service is totally non-existent. I had problems where I continually was required to change my password although it was always correct. I contacted customer service about the problem and never got a response. It was very difficult to cancel my subscription based on this inattention and wished I never subscribed in the first place. I never experienced such problems with Spotify or Apple Music and will never make the mistake of re-subscribing to Qobuz or recommending this very shoddy service to anyone.
Qobuz Customer Service is impossible to reach :(
Has anyone had any problems reaching Qobuz customer service?
I am having buffering problems on Windows 10 - Qobuz App. It is not my internet, it is not always happening, Roon NUC works fine, I have changed buffering settings, cleared my caches, etc... -- I think the Qobuz App is the problem.
I am unable to stream to my Headphone amp via Qobuz because of this.
The Qobuz website "chat" is just continuously saying 3 hours, 5 hours, Not Seen, etc.. an email to support@qobuz.com has gone unreturned on 3 attempts over the last week.
Looking for a friend. I love the content on Qobuz - not sure why their app sucks. It doesn't even give any diagnostic or information on a server connection or similar.
Thanks in advance,
Rick