Proceed Avp2 problem- jumps to setup menu

Hello Dave,

I had an AVP-S several years ago that had a similar problem. It was covered under warrantee so I sent it back to Harman in Massachusetts – this was after Proceed closed its doors. There were some problems with power supply regulation and display ICs, which were replaced. This may rule out interference with another component as a cause.

The round trip took about 6 weeks; the only cost I incurred was for the shipping to Harman. It’s best to contact Harman by phone because they seem not to read emails (assume that’s how you contacted them.) I actually found them to be very helpful and responsive, and I believe they have worked through their issues associated with disbanding Madrigal and merging the service departments.

If you are beyond your warrantee period (5 years, I recall) they may be able to recommend a service technician local to your area.

http://www.harmanspecialtygroup.com/ (781-280-0300)

Hope this helps.

Bob

Hi Dave,

Electrostatic discharge will do nasty things to sensitive electronics equipment, including permanent damage. What Joemt is doing essentially is discharging the ESD to ground through his rack before he touchs his equipment. This works obviously, but is a pain (literally and figuratively.) Also, I got the impression from your original post that this occurs remotely; that is, you are watching a movie on the sofa and the AVP pops into set-up mode on its own. Is that the case? If so, not sure how ESD could be causing that.

First thing is to make certain the AVP is properly grounded; check the power cord to make certain it is the three prong variety and that all the wires are intact. Beyond that, check with HSG to see if they are aware of this issue. They may have a fix they can recommend that you can try.

Bob R.