Problems with the IFI Zen Stream.. What's a better Alternative?


I own two Zen Streams  and use them in different systems. I have used them for approximately two years. On the positive side they both deliver excellent sound quality. The problem is, as of the last few months, they both drop the network signal frequently for seconds to minutes. The red light comes on, then goes back to green. They are both running through ethernet cable, not wirelessly. After hours of trouble shooting, I have concluded that the problem is with the streamer, not something else. I suspect they might be failing due to the heat they generate. That's just a guess. 

My question is: what produces of similar or better sound quality with better reliability new or used? I would like to stay under $1,000.

dbb

Showing 3 responses by soix

I’ve also got a Zen Stream and also like its sound quality especially for the price, but I had problems with the Wi-Fi connection and unfortunately found iFi support to be non existent, which is inexcusable to me for a company of this size.  It’s a little over your price target, but I’d highly recommend looking at the new Innuos Pulse Mini as it offers some of their latest thinking, their highly-regarded Sense app, and excellent customer service.  After my very frustrating experience with iFi I’ve come to the conclusion that some things are just worth paying up for.  Just my $0.02 FWIW. 

Your suggestion is well taken on bringing in the IPS tech for a home visit. They will charge me but less than buying a new piece of equipment.

Don’t discount that you’ll have peace of mind knowing for sure one way or another if your incoming signal is the problem.  Seems like a much better initial option rather than blindly throwing other equipment at the issue and hoping it magically works.  Best of luck in sorting this out.