Problems with Innuos Music Library missing covers


I have been operating my Innuos Zen mk ii into the Ayre Codex through a USB hub. I have slowly been cleaning up the large library file by associating cover art where it is missing, but for the last 2 days it cannot find any covers. Has anyone had this recent problem?
oldears

Showing 6 responses by gdnrbob

Ahh, I hate it when software goes wonky.
Though the remedy is usually something quite simple.
Give Innous a chance to remedy. 
If you don't get a response, let me know.

Bob

I haven't. Are you up to date on the Innous software?
When coming against such problems, it would be best to contact Innous directly. They always answered my queries.
Bob
@oldears ,
At least, you know you are not alone.
Hopefully, the update will fix you issues. Even if it doesn't, I am sure Innous will work with you to find a remedy.
I did much the same with Bluesound. Though it was a bear to slog through, they did eventually find a solution.
The big problem with streaming is the integration of so many different programs from different vendors into a single app. I like to think we are on the cutting edge...
Bob
@oldears ,
Sorry to hear you still have issues. I had a similar issue with an Aurender unit and had to send it back for a replacement drive.
Hopefully, yours won't require it to be sent back.
Innuos is usually pretty good at responding, but sometimes things get missed. I would send another message.
B
That is great to hear.
I know that this can be frustrating, but you have to remember that so much of this is new. Add to that, Innous has to create a software that has to work with non related software.
Frankly, I don't know how Bluesound manages to get things working while integrating as many streaming apps that they offer.
Bob