Problems with Bluesound Vault and PC app finding Node2 that are wireless

Mine won’t even do factory resets, and I haven’t had a call returned since before XMass.  I am using my Oppo players and Audirvana with my Mac to control my NAS.  I’m done with Bluesound 

@Mahler123 - yes, I understand.   If I could return all this stuff and get full credit, I'd do it and buy something more robust.   But, I am reluctant to take a loss on it and, so far, Bluesound has been responsive and is working on the problem.  

The factory reset is a pin you push in the back of the unit - if it doesn't work, I'd say you have a warranty problem.  

If your PC have windows software download it can be a very big help to the wireless router too.

I have been having issues with my Bluesound App/Nodes for a few months.
Today, Bluesound emailed me and said they replicated the issue and hope to issue an upgrade soon.
I have to say, they have been very patient and vigilant in trying to correct this problem. 
If there is one thing that they should work on, it is in allowing you to contact them. For me, the best way is through the app. Click on Help and then click on Support Request. This sends the logs as well as your request for help. They always got back to me within one day.
@Mahler, 
You have to remove the power cord, then hold down the button and re-insert the power cord. Hold for about 30 seconds until the light changes color.-If I remember correctly.
Bpb

I finally called the district sales manager.  My dealer—now out of business—had given me his number when I first bought it and had issues 3 years ago.  I forwarded my emails with Product Support, which stopped abruptly 10 days ago when they didn’t schedule a home phone session with me after I had done all the steps that they required to be granted one.  He was fairly appalled and said he would get back to me