2. misc-audio
  3. 186370-5879

Probable PayPal Claim

 

I posted this question on someone else’s ongoing thread where PayPal was in question. So I’m starting my own thread here in hopes of getting someone in the know to answer.

Fortunately I have not had a PayPal problem up until maybe now. I just purchased a DAC on USAM . Paid using PayPal (not f&f) so I’d have protection in case I needed it. Well it looks like I may. DAC arrived and all functions do not work, as advertised. It was properly packed same as it came from the factory and box was perfect so very unlikely it could be blamed as shipping damage. It was listed 10/10 and the seller through presale emails reconfirmed everything worked properly. I’ve demanded he take the unit back and give me a full refund. It’s been several days and now the seller is saying he’s waiting to get authorization to send it back to the manufacturer for warranty repairs, which is not my problem, before he refunds my money. I’ve run out of patience and considering filing a PayPal claim. If I file a claim, and can substantiate it, which I can, does anyone know if PayPal will refund my money or at least freeze the funds until we reach a resolution?

128x128marco1

Showing 3 responses by audioman58

audioman58's avatar
audioman58
3,885 posts
 

File a clam , then call them during the week ,weekends having answering service of idiots.  Ask the claims dept, what to do. You for sure have to send it back ,provide tracking , once it’s delivered back ,maybe before they will credit you back .

audioman58's avatar
audioman58
3,885 posts
 

File a clam , then call them during the week ,weekends having answering service of idiots.  Ask the claims dept, what to do. You for sure have to send it back ,provide tracking , once it’s delivered back ,maybe before they will credit you back .

audioman58's avatar
audioman58
3,885 posts
 

Personally I think PayPal sucks they have gone way down hill.

I sold a preamp for $4k the buyer wanted special packing at ups and wanted 2 day delivery over $500 ,he sent monies , then after it shipped he decided to change his mind rejecting delivery 3 times , it took another week to return to me

paypal said the guys was not playing by their rules they refunded all the buyers monies back including the $500+ which he specifically wanted and was documented. The sellers are the victim ,and having a excellent record didnot matter 

that's their policy., another time recently I sold speakers  and the buyer told them I overcharged and ripped him off ,he showed them a older pair and he said their was wood stains but wanted to keep them ,PayPal went into my bank account witha E check and took the $600 . I went to my bank and filed a complaint unauthorized a and got monies back . Stripe is more ethical imo ,even Audiogon uses stripe now ,when you take out an ad via credit card it shows stripe. There are 1,000s of others over the last few years especially vs sellers 90%  of the time , where is the democracy ?that’s my point !!

More to discover