2. amps-preamps
  3. 131501-88991

PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki
Post removed 
erik_squires
16,040 posts
 
@atmasphere and that's why I am confused.

The OP said specifically it was DC and that he damaged his speaker, not his amp.

<< shrug >>

Not a big deal.

Best,

E
thedude720richard's avatar
thedude720richard
4 posts
 
I'm no expert at the build quality of any electronics made anywhere. I will say that it is really arrogant to say everything made in China is junk. If something is junk it would be only because of the use of inferior components or poorly trained workers. I find it highly unlikely that a well respected brand name company would ruin their reputation by building inferior products. Everybody understands business decisions to move plants to other countries is based solely on cheaper labor markets. If a company is using the same quality parts inside their equipment it is hard to believe their products would be inferior just because the workers are not  located in North America. This only smacks of protectionism. 
linnlingo
173 posts
 
Made in China is junk. The Great Wall will collapse any day.
nycjlee
286 posts
 
@linnlingo - 10 years ago, I might have agreed with you, but in the last 10 years, Chinese manufacturing has come a long way. They are starting to really make fine quality electronics, especially if the parent companies are keeping a close eye on the QA. For example, I was skeptical when Bushnell moved it’s manufacturing to China. My Bushnell JOLT golf rangefinder (not cheap) has been working perfectly for the last 4 years. I recently bought a Chinese made reference level discrete ladder R2R DAC from Denafrips (Terminator) and it is an excellent example of great workmanship. The build and sound quality is top notch. Try to keep your mind open. In my view, Chinese made is where audiophiles are finding the best deals in audio. Remember companies like Lampizator, that make their stuff in Poland, it’s not like Poland is a manufacturing haven for electronics. Get over it, I did....just my view.
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