2. amps-preamps
  3. 131501-88991

PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki

Showing 5 responses by wolf_garcia

wolf_garcia
6,628 posts
 
At least in my experience of 14 decades of audio stuff (I knew Marconi), a preamp sending DC to a power amp is so rare as to be statistically insignificant. Kevin Deal is one of the few passionately entertaining audio dealers I can think of, and it would be interesting if he chimed in here if only for my personal entertainment (sorry, but it is all about me). The part of the post saying Deal "thanked him" for pointing out the flaws in the preamps is actually weirdly personal, and utterly unlikely…I’d like to think a conspiracy exists where "special" PrimaLuna gear was sent to this guy to intentionally destroy his speakers, thus stopping an attempt at world wide domination by a French Canadian.
wolf_garcia
6,628 posts
 
I'm still tense from being told to relax.
wolf_garcia
6,628 posts
 
Another thing I’ve gotten from this thread is the realization that I miss Paul Harvey.
wolf_garcia
6,628 posts
 
It ain't just us audio geeks with our precious and pampered gear piles who crave tubes, there are millions of happy tube guitar and bass amp users dragging these things around the world or just staying home and enjoying the reliability and tone of what is basically the Industry Standard. Old leaky caps in my Deluxe…worked fine for 50 years...
wolf_garcia
6,628 posts
 
I agree that if a preamp was going to blow up your speakers it would do it by sneaking around late at night and attaching a bomb to them. Jolida (I like Jolida stuff), Vincent, Hegel, Prima Luna, Monitor Audio, etc., etc., (many of which are REAL items of very high quality) along with your computer, phone, clothing and a myriad of other stuff (myriad…many millions of things) are all from China. But everyone knows that. It seem to be a little late to criticize China made stuff generally, but as long as manufacturers apply some tight quality control it’s likely gonna be well made. I love my Shu Guang 274Bs.
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