2. amps-preamps
  3. 131501-88991

PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki

Showing 2 responses by tablejockey

tablejockey
3,793 posts
 
thorloki-very unfortunate event. 

Were  the units  serviced under warranty?
I too, would be LIVID and would not encourage anyone to use 
whatever brand.

As a PL user however, sounds like a rare incident. I've had nothing but  many trouble free years with PL.When a problem did happen, with a 2nd PL piece, Mr Deal provided excellent support and my unit was covered under warranty, no hassles.

Even the finest equipment will have a clunker or a few in the batch. 
I don't think it matters where it's made. 

tablejockey
3,793 posts
 
"Back in the day (and maybe still), rockers would intentionally take various sharp or blunt instruments to their speaker cones, too. Don’t know of many audio geeks who are doing that to their speakers. Although too many seem to allow their kids and guests to vintagify their tweeters."

stfoth- was it Link Wray who did "Rumble" that did the slitting of the cones?
https://video.search.yahoo.com/video/play;_ylt=AwrTSXd5wM9ZSyAA5im5mWRH;_ylu=X3oDMTBzaWY2azluBHNlYwN...

I may be getting my R&R history mixed up. Anyhow, as a geetar player, I thought the idea was a little odd.During that period guys were still experimenting with how to get that "dirty" sound. Cranking the gain and playing with feedback was just around the corner, or some Blues cat(Johnny "Guitar" Watson or Ike Turner..)
were already doing it and America wasn’t ready yet.

Surprising to find this thread still going. I dig my made in China PL. It sounds just as good(subjectively BETTER, by a group during a blind test) as an equivalent ARC piece that’s "Made in America"
The build comparison is obvious- equal or maybe the PL wins by a notch.

I would love to have a rack full of USA gear, but the reality(value) doesn’t justify it. I do have a VPI(99%-Chinese wall wart for inverter circuit feeding my Classic) and Mac tuner, which is good o USA.



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