2. amps-preamps
  3. 131501-88991

PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki

Showing 1 response by stevecham

stevecham
3,340 posts
 
If you have $30,000 speakers, it is incumbent upon you to do the diligence required to match upstream components BEFORE putting them in system.

And why are you using PrimaLuna components with $30,000 speakers may I ask? That does not seem like a well balanced system i.e. budget preamp paired with premium speakers. Also, the manufacturer of such powered speakers would WARN against any DC in the system that would damage them.

I don’t see how Kevin Deal is at "fault" in this case, unless he misrepresented that the preamp, or amp, had "0 DC" and it in fact had some.

And, the preamp doesn't provide DC to the speaker, that would be the amp.

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