2. amps-preamps
  3. 131501-88991

PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki

Showing 11 responses by inna

inna
7,132 posts
 
Either Ralph made a mistake regarding Bryston or something much more interesting is going on.
Wolf, get tense!
inna
7,132 posts
 
He knows it never happened, he is just telling us his nightmare dream. Relax, everyone.
inna
7,132 posts
 
So we appear to have a case of two defective Prima Luna pre-amps. Good for me that I don't consider this company anyway. I consider Lamm, Atma-Sphere, others. They don't blow the hell out of anything, as far as I know.
If the speakers were indeed damaged who is going to pay for the repairs or replacement? If Keven accepted the fault should he?
Yeah, one needs to know the entire chain to be able to see better.
Again, who pays?
George, there is a lesson for you in it - do not buy mid-level stuff, it's a waist of money and sometimes, though rarely, much more than that.
We certainly would like to hear Keven speak on the matter but I am not sure it is realistic. It would not be easy for him, anyway, so if he doesn't we will understand.
But..I got sort of a stutter - who pays?
Still, it might be a nightmare dream, I can't really differentiate. Where is Keven? He got to help us. And George too. Who pays for what and how much?
inna
7,132 posts
 
Oh boy, the signal didn't get around power amps, did it? 
inna
7,132 posts
 
Now what?
inna
7,132 posts
 
This situation definitely must be clarified or it will hurt the company too much.
As a general note, buying anything made in China carries additional risks, no doubt about that. And I see no good reason for respected manufacturers to even consider it.
inna
7,132 posts
 
" nobody builds a product like PrimaLuna...except Atma-Sphere"
It's been a while since I heard a better joke.
inna
7,132 posts
 
I just want to ask all manufacturers of good equipment to stop making anything in most of Asia. Japan and Taiwan might be exceptions. What I understand is that in some or many cases you have to use Asia made parts because unless you go custom no-one else makes them.
Kevin, take a look inside Gryphon and Ypsilon. Take a listen too unless you already did.
inna
7,132 posts
 
Taiwan is a "Republic of China" only from the point of view of communist/capitalist China. As for South Korea and Singapore, I don't know.  This doesn't mean that I would be happy about equipment made in Congo or Venezuela, as examples. You got to have total control over the quality of what you make. Yes, it might cost a lot, but we are not talking about mass market stuff.
No, both Gryphon and Ypsilon are much more expensive. I think, the least expensive Gryphon is Diablo120 integrated, $11k without phono stage and $13.2k with it. Ypsilon's integrated is $25k without phono.
inna
7,132 posts
 
Yeah, my US made Diesel jeans are not particularly good, nor are Italy made Diesel, just about equal. However, Japan made vintage Dior are top level, you can't compare. Sure, three times more expensive. Let's just not talk about food, some of it is a real junk, American and not.
inna
7,132 posts
 
Still, it's all better than when the fighter jets crash and we are not told the truth. At least 50% of cases its something like bad capacitor,sometimes Chinese. Yeah, let's move on.
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