The attitudes exposed here are to be expected these days in my experience.
Mr. Sportis reminds me of other people I know who own high end stores
in SF, Seattle and Phoenix. That said some of these are people I have learned the
most from.
Surprisingly enough the people in all three Minneapolis stores I visited this year
were exceptionally pleasant and very knowledgeable.
As a retailer these days too many customers lack the same people
skills they complain the owners do not have.
So be prepared to be exposed but at the same time discern what you can
learn from these folks who live in the trenches.