Preamp making loud pitched morse code sound


I just hooked up the final parts of my system this weekend and am getting this pretty awful noise that I can't figure out the source of. I would be GREATLY appreciative if someone were able to help me out. I'm very new to the hifi world so needless to say, it's pretty frustrating to finally have everything hooked up and get an awful noise when I was expecting smooth sailing (silly me?). 

I have a cambridge cxa81 integrated amp and kef ls50 meta speakers that I've had for a few weeks now listening to digital music through Tidal until my turntable/preamp arrived and it's been a great experience. I finally picked up my turntable/cartridge/preamp on Tuesday - rega p6 turntable, hana ml cartridge and sutherland kc vibe phono at stereo exchange in nyc. the sales rep was very nice and put everything together for me in the store to make sure things worked properly before I left. When he hooked up my turntable/preamp to a receiver/speakers in store, it sounded great but it was picking up some radio frequency which we found very strange. We thought maybe it was an issue with where we were and that the issue would go away when I hooked it up at home.

https://www.icloud.com/photos/#0sPNXSiNWROvNUUnRmh1YSglg here is a video of the issue i'm experiencing. I've been searching online since this afternoon and can't really find an answer. Everyone I hear talking about the kc vibe raves about how quiet it is which is obviously the opposite of what I'm experiencing. As soon as I turn up the volume to around 10-11 o'clock, you start to hear it at a decent level, then it gets louder as I turn the volume up. It's subdued when I actually play music, but you can still kind of hear it in the background if you try, or put your ear closer to the speaker. 

What I've tried from the time I've spent online looking for an answer: turned phone on airplane mode and turned off router (not sure how much that'll since I live in Brooklyn where RF/EMF is flying around everywhere), plugged the preamp into a different power source then everything else is plugged into, moved the preamp further away from the system setup, unplugged my tv...I think that's it so far. 

I also plugged my previous turntable, audio-technica lp120 to the kc vibe and still hear that sound. When I plug the lp120 straight to the receiver and use the onboard preamp, I don't hear anything. 

There's absolutely no noise when I switch the input to listen to music digitally, just when i turn the preamp on. 

Any suggestions? 
wally828

Showing 8 responses by wally828

Thanks! 

I was actually thinking about this, but was wondering if wrapping the preamp will cause any overheating issues at all since it won’t be able to breath as well. 

Thoughts? 
@ghosthouse thanks for the OP clarification, lol. When I plug the TT directly into the receiver, no noise at all but the sounds isn't amplified at all (obviously) so maybe it's there and I just can't hear it, but nothing audible. 
Stereo Exchange talked to Ron Sutherland directly this morning. He's a small company and said he's all about customer satisfaction so he's going to take the preamp back if we're unable to come up with a solution. He did tell them that the preamp "has a wide band design and sensitive to RFI," which should definitely be a huge disclaimer to customers prior to purchasing. Living in NYC, there's no way to avoid RFI and I don't ever want to have to turn off my phone, wifi, lights, wear a tin foil hat to have to listen to records lol.
We heard the noise when we plugged my preamp and TT up at the store before I left and the noise was worse, it was actually picking up radio signals. 
I'm most likely going to take it back but now I have to figure out which preamp to get that isn't going to give me the same problems :/
Sorry, but what does OP mean? I have the integrated interconnects from the turntable to the IN connection on the preamp and interconnects going out to the receiver.

Messing around with the cables doesn't seem to affect the problem. I did the cable art and it didn't help. 
How did they “fix” it?

I tried running the preamp out to my recover without the turntable plugged into the preamp and still heard the noise. That eliminates the possibility of it being the TT, right? 
Hi All,

Just catching up to all these messages. Much thanks for everyone's input. 

@oldhvymec the preamp doesn't have a ground switch, just the nut for the ground wire. the TT itself doesn't have an external ground. Apparently the way Rega makes their turntables, they're grounded internally so I don't really have options there. That being said, this isn't really a ground "hum" as I've heard it being described. 

@jdane that's what i plan on doing. Anyone have any reccos? 

@terry9 I have a good set of interconnects that go from the preamp to the receiver, shielded and all. The interconnects coming from the rega are integrated so I can't really mess with those. 

@filipedine that would just eliminate noise coming from the AC source but not whatever is going on inside the preamp if it's picking up RF though I'd imagine? 

@rmdmoore I did that and the noise did change a bit! I actually turned off everything in my home that emits that type of frequency and still heard the noise - phones, tv, tablets, router...as mentioned previously, i live in Brooklyn and my setup is near a big window so I don't think I can hide from RF, unfortunately.

@musicfan2349 that's exactly how i'd describe the sound, lol! TBH, the store is really push about letting me return things which I find very annoying. They said they had to call ron sutherland and ask him if he could take the product back. They really don't allow returns, so I think I need to find a shop that does. 

I just read about this preamp last night, https://www.analogplanet.com/content/qhw-audio%E2%80%99s-surprising-%E2%80%9C-vinyl%E2%80%9D-mmmc-phono-preamp which sounds good, I just don't know what to look for/what not to look for that would point to a preamp possibly picking up RF. If any one has any suggestions, I'd love to hear?

On another note, I'm new to this board and maybe making my replies more consolidated than I'm able to. When I try to @ people, only a few members show up in the drop down list? Is there a way to reply back to specific people so they know I've seen/appreciate their response and am replying back to them? 

You can use an RTL-SDR to find the frequency, That would give a hint as to what it is... Ron didn't see so communicative when I was trying to be helpful that it wasn't morse code but cpu noise, so I didnt get to ask if it changed in pitch or intensity.

Wow you really went the extra mile. I’ve only spoken to him via email I believe and he was super short with me too. 

TBH I didn’t wanna deal with it if it wasn’t an easy fix. I returned it back to the store today and am going to get a different preamp. 

Any suggestions welcome. 
Just an update folks:

Returned the Sutherland and picked up an EAT E-Glo Petit and hallelujah the RF is COMPLETELY gone! 🙏🏽🙏🏽🙏🏽
Love it!

Started with a live Jeff Buckley recording then some daft punk ram. 

Looking forward to more tunes!