Contrast the above story with my experience with McIntosh. I purchased a demo MVP-871 (CD/DVD) from Magnolia A/V. McIntosh refused to warranty it. It failed almost immediately but Magnolia allowed me to trade in my P.O.S MVP-871 for a new Oppo 105D. Lucky me. Thanks Magnolia!
Praise for excellent service from Oppodigital
My trusty Oppodigital 980 DVD player died on me several months ago. I finally sent it in for repair and got it back a week later. They repaired the unit and updated it to the latest firmware and shipped it back for a most reasonable fee. The quality of the work, the speed of the repair and everything was World Class. A lot of companies could learn a thing or two from them.