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Poor Product Reviews? No Problem. Just Erase Them!!

A few months ago a poster gave a link for an inexpensive Ultrasonic Record Cleaner. The link lead to a big box store which has store all over the US, though housed in AR. I have used this store quite often in the past due to the fact that it is close  and is very convenient. So the deal was really good and I had been wanting to try a US but could not afford.
So I ordered it and it came with the wrong US cleaner. The record rack and motor were very nice but I wanted the correct cleaner. So I start the process of exchange...or  so I thought. First, no phone # so I called the big box who gave me info. This lead to a voice mail. So I had to email. No problem at first but there was a language barrier IMO. After 2 days I finally got them to understand and they told me to send it back for a refund and reorder the product. This is unacceptable IMO.
While in the process I went to the website and looked at the  reviews. There were about 20 of them all with one star, mostly due to poor service of some kind. Woops. Should have read Before ordering. But back to erased reviews. I went to submit my review and it was not accepted. So I went to the product page again today. There are 2 reviews with 5 star rating! The previously one star reviews all gone. NO business from me anymore. But the question becomes, how prevalent is this tactic with online sales vendors among the various retailers?
128x128artemus_5
artemus_5's avatar
artemus_5 OP
1,927 posts
 
@audioguy85
I've had one of those for many yrs now. But I've read many reports of how much better the Ultrasonic cleans the records. The Record Dr will come in handy to dry thee records when they come out of the US cleaner.

@tsushima1  What are you talking about? Are you on the right thread? Can you explain your comment? Or was it just that you had to say something even if its nonsensical?
tsushima1
1,165 posts
 
@artemus_5 

I am somewhat amused by your loyal Pancho to your Don Quixote of audiogon ....Tho perhaps a tad second rate in your sanchismos
thejeenyus54
17 posts
 
same thing on audiogon. I left a negative review for a bad seller. there were others. the guy was obviously a scumbag rip off artist who should lose his right to use audiogon. like you, I should have looked to see his feedback before doing business. anyway, I looked a few weeks later. all bad reviews gone! mine and the several others that were on there. when I inquired I was told that some a-goners have higher status. really? how does one acquire such status that you can get your negative reviews deleted? I wonder...
speakermaster
738 posts
 
The review process in general is like this for sure because they are trying to sell you something newer and better and more expensive, but for those in the know it is exactly the opposite of this, the gear that is twenty years old and older is far superior to the latest and greatest for many reasons.
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