Fortunately, I have had great experiences dealing with numerous companies. My most recent experiences were Pass, Bricasti and McIntosh. All were efficient and superb. Years back I had experience with Bryston and they were rock solid too. I have to say that it's pretty cool that when you call, reach the company and are talking to a principle and you mention your name, he knows what you own.
Poor Customer Service
How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.