Sutherland phono stages - incredible support by Ron Sutherland (answers the phone himeself) who spent over an hour talking about a power supply upgrade for $350 and then guided me through the installation of the board. He said he is honored to have me have his product in my system - unbelievable.
Integrity hifi - answers the phone and tells you exactly what configuration to buy, helps with setting it up, and supports it when you have questions.
VPI - fantastic support of van den Hul cartridges which they have recently started distributing, including setting one up for me at their factory/offices on a competing turntable!
Townshend Audio - Got through to Max Townshend himself who recommended a different capacity product and apologized for their lack of questioning the application and sent me the right one.
Symposium Acoustics - Owner answers the phone himself (Peter) and takes the time to understand the application and budget and makes the recommendation in the humblest way.
Music Direct - I'd buy from them again in a second.
Only bad experiences are from dealers who don't have time for you after you've bought the product and don't see a future purchase on the horizon. Won't mention their names.
Integrity hifi - answers the phone and tells you exactly what configuration to buy, helps with setting it up, and supports it when you have questions.
VPI - fantastic support of van den Hul cartridges which they have recently started distributing, including setting one up for me at their factory/offices on a competing turntable!
Townshend Audio - Got through to Max Townshend himself who recommended a different capacity product and apologized for their lack of questioning the application and sent me the right one.
Symposium Acoustics - Owner answers the phone himself (Peter) and takes the time to understand the application and budget and makes the recommendation in the humblest way.
Music Direct - I'd buy from them again in a second.
Only bad experiences are from dealers who don't have time for you after you've bought the product and don't see a future purchase on the horizon. Won't mention their names.