2. misc-audio
  3. 169529-145530

Poor Customer Service

How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.

dadork

Showing 1 response by cleeds

cleeds
6,070 posts
 
I’ve had excellent response and support from the companies I deal with with the sole exception of Aurender. I finally became so unhappy with their quality of support that I dumped the damn thing and bought a Bryston BDP-3. Which is what I should have done at the outset.

I know many people praise Aurender support. My experience was that their email responses showed they never bothered to read the initial email inquiries. Support (in the US, at least) seemed to be provided only by one guy named "Ari."
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