Poor Customer Service


How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.

dadork

Showing 1 response by chorus

Some very good tips here. Love the ’tester’ pre-purchase question
idea!

My best experiences have been with:

Innuos- based in UK/Portugal but always same day responses. Nice job boys!

Pass Labs- Kent will pick up the phone after 1-2 rings ready to give
you intelligent, educated suggestions. Nelson Pass replies to all emails.

My friend Vlad at Audio Mirror. Works another full time job and assembles, upgrades and ships his products. And returns calls in the eves. Talk about a one man show! I love supporting him.

I love when companies like Bryston offer some items with lifetime warranties. 
Sanders Sound- Lifetime Warranty

I say this to all professional reviewers:
In every opening paragraph review always include the length of warranty and whether it is transfers to future owners please!
By putting in the fine print at the end of a review you are saying
"Warranties Do not Matter’.