Really great service with Ortofon. And with manufacturers, if they don't get back to me right away to answer questions, generally their distributor has a go to contact at the factory and the answers are provided within several days. Really over the years I have had a handful of issues but things were sorted out every time....even with behemoths like yamaha, pioneer and sony...where one might expect more of a chance of being ignored. Dinged corners on books, broken plastic teeth in CD players, broken stylus, questions on firmware and features, corrupt firmware, turntable belts that break in too short of time, and etc etc...all fixed. Even Reverb did what they pledged to do here just recently.
Poor Customer Service
How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.