Policy changes at The Music Room TMR Audio


TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

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Showing 1 response by sbank

Their site says "The average time from when a used product is listed for sale to the time payment is issued currently averages 47 days. About 30% of our used products sell within the first 14 days. Of course, some products will take longer but it’s rare for anything to sit on our warehouse shelves for more than a few months."

I’m very interested in an item they’ve had listed for over 6 months. They have dropped the price 1% on two occasions. It’s still high based on my own research. Does this indicate that it’s likely a consignment item? Is there any way to tell from the listing if it’s consignment?

They brag "our sales team is very adept at the art of negotiation. We will field offers and negotiate with legitimate buyers with the goal of balancing best pricing vs. fastest sale." So any tips on how to get the best deal from them on a slow-moving high priced item?

Is there a particular individual I should ask to speak with who has the ultimate authority to reduce the asking price to close a legit deal? There's a thin overlap between what they can sell for and what I can afford. Dicking around with a sales guy with no authority isn't going to result in a win for either party. 
Cheers,

Spencer