I have sold many things through the TMR and was treated very well. We would all like to think our product is worth more, and probably is. I had several issues with a Project RS2T transport that was returned and re ordered many times, as it wouldn't work properly. They were GREAT, apologized over and over and finally I got a working one. The best part of TMR, is CUSTOMER SERVICE!!!!! They actually seem to care about you, which in today's world seems rare. It's nice to be able to TRUST someone, especially when your talking large sums om money being transacted. 5% is the cost of doing business I guess but as others have said, many others are much more, and don't offer in my opinion, the aforementioned hand holding!!! Will always do business with them. Robert TN
Policy changes at The Music Room TMR Audio
TMR has made a few changes to their policies which may interest folks.
Warranties for used gear is now 90 rather than 45 days.
Trial period is now 30 rather than 14 days.
There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission.