It is what it is...
The reason TMR has done well is that they stick to their game plan and don't try and be everything for everybody. Their return policy is reasonable, particularly compared to some new equipment retail establishments that require up to 15% for restocking fees. The prices they buy and sell for allow them to stay in business and make a profit while providing a level of service that is above what I have seen from other merchants dealing in used home audio gear. They are growing their business to include sales of new equipment. I have purchased from them in the past and would have no hesitation to do so in the future.