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Policy changes at The Music Room TMR Audio

TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

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Showing 2 responses by facten

facten
2,758 posts
 

Come the end of the day if you don’t like their new policy don’t buy from them. Nothing is this thread , including math examples of 5% times X prices, is going to change TMR’s or any other dealer’s policy.

facten
2,758 posts
 

Policy changes seem reasonable to me.

As far as the prices they offer you on equipment you want to move on from you can't expect to receive "market price" from them as they still need to make a profit on it , as well as,  cover their costs of financing and carrying costs until they are able to move it , and the upfront shipping costs they absorb. Plus they remove the potential hassles involved with private sale.

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