lot of good info . Quite startling to consider that PP can refund $ to buyer without setting up a process whereby seller will get the item back. I would of not believed that could happen until I read it here. I have had reasonably good luck using PP over the years selling here primarily. They did not back me re/a pair of factory boxed speakers that a buyer had claimed were damaged in shipment. UPS was contacted after delivery and denied claim despite excellent factory boxing that even included a factory custom made particle board cover for the drivers in addition to the complete envelopment of the speakers with 3 inch styrofoam slabs . Re/this damage-- I had speculated that drivers were damaged because of g force of the boxes being slammed with the driver side of the speakers taking the full force thus distending cones out. This being the result of a disgruntled driver tired of attempting delivery and not finding buyer there.. I find a critical piece of the process is that a buyer HAS to follow a protocol that maximizes the potential for a successful delivery. Not being there for 3 attempts is really unacceptable. Although then this came up in my investigation . Statements from both Decware speaker maker and the speaker driver maker indicated that the driver damage was due to DC current from a faulty amp. PP ignored statements from the vendors as to the potential of buyer caused damage. I saw all the pics of boxes, etc with no visible damage to boxes or speakers other than driver damage. UPS would only refund for shipping. PP indicated that I needed to compensate buyer for repair. At any rate-- I Have had best service with FEDEX over the last 16 years and do not recommend UPS . And now will consider what I can do to limit or remove my affiliation with PP.
Paypal issue beware.
I sold a $1500 amp to someone here notified after delivery had physical damage to it looked like it was dropped. Anyhow contacted UPS to process a shipping claim. In the mean time he filed a pay pal case. Fine told him we would go through that process. PayPal goes and gives him back his money with out tracking or evidence he sent it back! I call they said because he used some sort of mandated government payment they do not require any evidence that it was shipped back.
What type of payment is this?
So the guy can order stuff put in a case saying it did not meet description and get money back with out returning a item? This makes no sense will never sell using pay pal again. Just spent an hour on the phone with them. Also I want to know what type of account this is seems like the best scam going order a whole bunch of crap say it didn't meet description and get money back and not have to return it. I'm out $1500 paypal even charged me the fees for there great service and I don't have my product back! I don't understand how this is allowed.