Paypal issue beware.


I sold a $1500 amp to someone here notified after delivery had physical damage to it looked like it was dropped. Anyhow contacted UPS to process a shipping claim. In the mean time he filed a pay pal case. Fine told him we would go through that process.  PayPal goes and gives him back his money with out tracking or evidence he sent it back! I call they said because he used some sort of mandated government payment they do not require any evidence that it was shipped back.  

What type of payment is this?


So the guy can order stuff put in a case saying it did not meet description and get money back with out returning a item? This makes no sense will never sell using pay pal again.   Just spent an hour on the phone with them.  Also I want to know what type of account this is seems like the best scam going order a whole bunch of crap say it didn't meet description and get money back and not have to return it.  I'm out $1500 paypal even charged me the fees for there great service and I don't have my product back! I don't understand how this is allowed. 

programmergeek

Showing 1 response by herman

Those who say he accepted it so you can’t file a damage claim are incorrect. I recently received some speakers that were not packed properly and got dinged up bouncing around in the box with no damage to the box. I picked them up at UPS and discovered the damage when I got home. The shipper filed a claim and UPS then required an inspection. They will either ask for pictures, come pick up the item to take it back for inspection, or you can request they come to you. If the buyer can’t produce the item for inspection or prove they shipped it back I would say it is on him. I’m not sure how you deal with PayPal though.

You may have a case for wire fraud involving interstate commerce. I would check with a lawyer. Call the FBI. They guy certainly broke some state or federal law if he cheated you out of $1500.

BTW UPS did pay my claim based on pictures I sent them. The trick is unless you have the original package, they will claim improperly packed unless you pay the UPS store to pack it, which I did. Then they can’t use that excuse and have to pay. It costs a little more but on an expensive item well worth it. They also didn't ask for the speakers back. They were dinged on the edges but I patched them up and you can't see any damage unless you go up close and look for it.