I agree! I no longer use PayPal because when I got a new phone and number in March they wouldn't let me access my account without draconian proof of who I am! Required was a screenshot of my State Photo ID card - which was then 7 years old and a screenshot of my face. Due to age the two pictures no longer matched and the PayPal AI kept rejecting me despite several attempts. After years of trouble-free use of PayPal I have switched to Cash app.
PayPal imposed draconian security blocks AFTER I sold my unit
I have been relatively happy with PayPal for the small number of transactions I have made over the last 15 years or so. However, they overstepped the mark this last transaction - requiring about 6 forms of proof that I was not a business - culminating in a passport picture. Bank statements, enhanced drivers ID, receipt of sale, of original purchase were also needed, including confirmation that I have no stock room or store.
i called their live support Sunday and was offered some hope that they could see past the AI and see the simple history of a hobbyist. Not to be, I gave them their pound of flesh so I could get my money transferred to my bank. If they had notified me when listing I would have not used PayPal. Moving forward I will refrain from using PayPal unless absolutely necessary. It amounted to cyber blackmail.