I'd say the time delay hurt your case big time. Warning to others to place new component in system immediately, I always do this, may wait an hour or two for new component to settle.
Paypal...buyer protection fees didnt help me
I had a previous post about buying with PayPal so i'm piggybacking off that one.I found an integrated amp on U.S.A.M. for a decent price,the seller wanted me to pay PayPal / friends and family but because it was over 6k I went ahead and pay the fees (approx $200.00 and change) thinking it was worth the extra money for buyer protection.The shipping was $300 from the east coast to the mid west and took 6 days i believe.The crate was over 100 pounds,it came on Monday and it took me until Sunday to get a buddy to help me get it up a flight of stairs,out of the crate and on a dedicated stand..i'm in my 60s and retired.The amp had distortion on one channel,we both heard it,I swapped cables on speakers and same result coming now on the opposite side...but to make sure before I started screaming the sky is falling I borrowed other gear and went through the testing...this all took another week....After i did my due diligence I contacted the seller and told him i wanted my money back which fell on deaf ears so i filed a case with PayPal...I was told by PP that i needed get verification of my complaint in writing from a legit source and submit this info within 10 days.I called 2 audio stores in the mid-west and was told that they did'nt have nor could they verify on gear they don't sell. I needed to send it to manufacture who's on the west coast,so i called the manufacture..approx 7 days to get it to them at a cost of a few hundred in shipping ,the down time could be anywhere from a few days to weeks depending on back log..and then cost and time to get it back not repaired as i'm just looking for them to tell me its messed up in writing for these clowns at PP..I called PP and told them the 7 to 10 days i was given to get this all done was insane,forgetting the cost involved..I mean it took me a week to get it upstairs and unpacked with help......So I was denied my claim and will have to deal with getting this going again.I informed PayPal that i will never pay their fees again because the buyer protection i thought i had did'nt really exist,the burden of proof was on my shoulders to show them that what i got which was described as mint was'nt...Maybe its their new policy because the company's stocks are in the crap hole and the share holders need paid,who knows but they wont get my money again.I think ill buy new from a USA dealer........
Showing 6 responses by sns
He didn't take too long to file by the book, the delay only brings other possible issues into play.
I'd also continue to pursue a better outcome, a local tech would have been my first choice right from beginning. But then this wouldn't be priority item with already swamped tech, likely no luck here. I'd go back to manufacturer, perhaps their tech could say how damaged occurred, just don't think paypal will take buyers word over sellers word in this particular case. Sure seller claiming unit functioning correctly when shipped, makes shipper libel, good luck with that! |
Well, we're all on your side, all sounds reasonable to us. But paypal and/or person you purchased from not us. Your entire story could just be a story as far as they know. I'd be just like Carlsbad if someone waited 14 days to tell me something I sold suddenly wasn't working correctly. I'd assume component was operating correctly upon receipt, something went wrong in those intervening days, operator error or ? Now, they may relate a story such as yours, hard to say if I'd believe or not, telephone conversation would help in this determination.
The thing is we don't know if seller knew beforehand or damage occurred in transit? Another good reason to develop personal dialogue with person doing transaction with, many won't conduct transaction without prior telephone conversation. |
@missioncoonery Based on my observations you're in a small minority, vast majority claim PP always on buyer's side. As others have mentioned and experienced, no real forensics undertaken by PP, most disputes resolved by algorithms.
I suppose I understand their finding for buyer in most cases, buyer happy, at least seller gets item returned to them. I've had two disputes as buyer with PP, won both cases without long delays.
The one thing I don't understand about your case is, I know seller cut off communications with you so you're distrust of him understandable. But how do you know damage wasn't caused by shipping? Did you talk about that possibility with seller? If not, I can more understand his intransigence, he may have perceived your initial contact as provocation.
Since seller won in what seems like rare case with PP, one has to assume he had documentation on his side, or a better story. |
@missioncoonery Not saying you're not being truthful, just saying there may be high likelihood damage was incurred in shipping, in which case seller is not at fault. I'm surprised this possible issue hasn't been brought up in your statements thus far. I presume paypal and seller (if seller honest here) brought this up amongst themselves, if not with you.
Too bad you couldn't have worked out something with seller. I've had two issues as seller when things were damaged in shipment, both cases no outward appearance of damage on packaging materials so no shipping insurance coverage. In both cases I worked with buyers by my partial payment of repairs, maybe I was lucky in having such understandable buyers. This just to say shipping is tricky proposition, shippers pretty careless these days, overworked and under great stress, I see this every day at my family business.
Also, did this seller have large amount of feedback? I always check for this, will purchase from someone with little feedback, but only after telephone conversation. |
The bench break down would have only been helpful to @missioncoonery if manufacturer had determined issue existed prior to shipping. I doubt an undetermined cause would have changed things one iota.
@missioncoonery It seems no all is lost in end, even without successful outcome, you'll at least have working amp once repairs are completed. Perhaps you could ask manufacturer for some consideration on repair cost for bad experience? |