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Pathos Logos - Volume control problem

Posting for a friend.
Turned the power on, and once ready to go.
Just touch the volume control from zero to the first notch up and the volume starts blasting (at almost full gain)!
Have to immediately power down to avoid any possible damage on the speakers.

Anyone any suggestions on what I should do? other than sending the unit out to the dealer for service. Would appreciate any input.

Thanks
R
rapogee
oddiofyl's avatar
oddiofyl
3,826 posts
 

That to me suggests the volume is an encoder and it is not working correctly.    I used to be in the biz and the place I worked for had a product that did the same thing .   We would open up the volume encoder, clean the grease out , put it back together and problem resolved

desmond888
45 posts
 

Thank you for your advice, oddiofly. But I don't think it helps. Cleaning is good for those who encountered noises when turning up the volume. In my case,  when I turned the volume from zero to step one ( I believe it has about 50 steps), it turned out to be crazily loud. I believe the issue is more of collaboration. Hope someone can help. 

barder1's avatar
barder1
1 posts
 

Take the battery out of the remote control and do not use it..............so far that worked for me. 

vinylvalet
897 posts
 

If no other suggestion works, contact the US distributor, Upscale Audio.

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