Pass Labs:What to expect fm XA60.5 to XA100.5


Hi Guys,

Some of you may know that I have some buzz/hum issue in one of newly received XA60.5 mono blocks. The dealer diagnosed the problem and determined the transformer needs replacing. Since the XA60.5 is only few days old so I am given the chance to get a replacement set or I could top up the price difference to get the X350.5 or XA100.5s when my dealer gets their stocks in the next 3-4 weeks time.

Kudos to Pass Labs and the dealer's service for all the patience and after sales services...certainly very much appreciated and glad I go for Pass Labs.

As such, I have 3-4 weeks to listen to the current XA60.5 in my system while waiting for the stocks to arrive and make the final decision on the swap/upgrade.
elmerpoh

Showing 2 responses by onhwy61

If I understand your situation correctly you will have the opportunity to listen to both amplifiers. You will have a better chance of making a good decision if you listen to each one without expectations of what they will or won't do. Listening without preconceptions is a good thing.
If I were you I would contact Pass Labs directly and talk to them about your dealer. I think it's ridiculous that you cannot audition these amplifiers. You're a proven customer. Does your dealer really expect people, particularly people who have shown that they are real buyers, to buy $10k plus equipment without seeing and hearing the product? It's even more outrageous that you're being so terribly disrespected after receiving a defective product. There's no way you should tolerate being treated so poorly!

Alternatively, for the price of the items you're considering the cost of a plane ticket to a dealer who has the items in stock and allows potential buyers to audition is not all that significant.