I would like to join the group, I have a XONO phone stage. It wasn't broke but I was not happy with the way it was matching up with my high output cartridge. The team at pass was very helpful walking me through adjusting the gain and even did a full checkout for the cost of one way shipping from the east coast to verify that the unit was working properly. Needless to say I am hooked by thier service and products. Nelson if you read this you have a great company.
Pass Labs Thank You
This is a long overdue thank you to Pass Labs for the great customer service I received last summer.
I managed to severely damage my Preamp trying to install a Rel sub in balanced mode. My equipment was used and not under warranty,but they still treated me like it was. They seemed more interested in how I could possibly cause this much damage hooking up a Sub...
They repaired my Preamp and checked out my Amp for the cost of one way shipping. In this day and age you just do not see that kind of confidence and commitment to a product!
I've upgraded to an X-350. My Large listing room has never sounded better!
Thanks to Peter, Kent and Wayne. Also to the rest of the crew at Pass Labs.
Greg Leavey
I managed to severely damage my Preamp trying to install a Rel sub in balanced mode. My equipment was used and not under warranty,but they still treated me like it was. They seemed more interested in how I could possibly cause this much damage hooking up a Sub...
They repaired my Preamp and checked out my Amp for the cost of one way shipping. In this day and age you just do not see that kind of confidence and commitment to a product!
I've upgraded to an X-350. My Large listing room has never sounded better!
Thanks to Peter, Kent and Wayne. Also to the rest of the crew at Pass Labs.
Greg Leavey