Not yet. I returned the unit on Sunday, 1/28 and it was delivered at Audio Advisor the afternoon of Tuesday, 1/30. I was hoping I would be contacted a day or two after but that did not happen.
I decided to call them on Monday, 2/5, and ultimately spoke with their technician. He is the person responsible for checking returned units. He said they received the unit without a note stating what was wrong with it. I was never instructed to provide such a note. The only instructions I received were to pack all contents and ship it with the provided shipping label.
Regardless, he asked me to describe the problem. He said he'd look into it and give me a call back - and he did. He returned the call and told me it performed normally, in his opinion. He said he could hear a hum if he places his ear right next to a speaker but otherwise it was inaudible. He did say he was in a somewhat noisy environment, however. I told him that it sounds about right. I can't hear it if it is noisy in my room either and would have to put my ear next to a driver as well. However, in a dead silent room I can hear it from 9ft away. My speakers may also be more sensitive than the ones he used. I also told him I would expect the unit to be silent, especially if my relatively cheap Denon AVRs are. He agreed and said he would talk to the manager about a potential replacement.
The good thing is that he was able to hear the hum if close enough to a speaker. So I asked him, before sending any replacement back to me, to listen and make sure it is silent. He told me he has some units over there (including some on the repair bench) and would take a listen and call me "tomorrow" after speaking with his manager.
Several days have passed and I have not received his return call yet. I think I will give them a call sometime today or tomorrow if I don't hear back. I am little disappointed I have to be the one following up on this, and I am also disappointed they think that kind of hum is acceptable. I realize in the audiophile world the Parasound Halo Integrated is an affordable product, but I would still expect it to be silent. Am I being too picky?
Thankfully, I am well within my 30-day satisfaction period. They will refund me if they can't provide a unit performing to my expectations.
I decided to call them on Monday, 2/5, and ultimately spoke with their technician. He is the person responsible for checking returned units. He said they received the unit without a note stating what was wrong with it. I was never instructed to provide such a note. The only instructions I received were to pack all contents and ship it with the provided shipping label.
Regardless, he asked me to describe the problem. He said he'd look into it and give me a call back - and he did. He returned the call and told me it performed normally, in his opinion. He said he could hear a hum if he places his ear right next to a speaker but otherwise it was inaudible. He did say he was in a somewhat noisy environment, however. I told him that it sounds about right. I can't hear it if it is noisy in my room either and would have to put my ear next to a driver as well. However, in a dead silent room I can hear it from 9ft away. My speakers may also be more sensitive than the ones he used. I also told him I would expect the unit to be silent, especially if my relatively cheap Denon AVRs are. He agreed and said he would talk to the manager about a potential replacement.
The good thing is that he was able to hear the hum if close enough to a speaker. So I asked him, before sending any replacement back to me, to listen and make sure it is silent. He told me he has some units over there (including some on the repair bench) and would take a listen and call me "tomorrow" after speaking with his manager.
Several days have passed and I have not received his return call yet. I think I will give them a call sometime today or tomorrow if I don't hear back. I am little disappointed I have to be the one following up on this, and I am also disappointed they think that kind of hum is acceptable. I realize in the audiophile world the Parasound Halo Integrated is an affordable product, but I would still expect it to be silent. Am I being too picky?
Thankfully, I am well within my 30-day satisfaction period. They will refund me if they can't provide a unit performing to my expectations.