Package sent to wrong address


I recently was selling 2 of the same Krell equalizers. The first one sold about 3 weeks ago and the second one was sold about a week later. Fast forward to Thursday night. I received a call from the buyer of the second purchaser saying that he never received the shipment yet and asked if I had the tracking number. I was very surprised and found the receipt and asked him if he was from Washington as the receipt said. He said no he was in NJ were I live. That shipment should have been there in 2 days. I was now extremely confused. I now looked up the shipping on his purchase and sure enough it said his name but his address was showing Washington. I then looked up the information from the first buyer and the address was the same as the second buyer. I texted a pic of both purchases from him and the first buyer and told him AG had the wrong address down for your shipping address. I explained to him that his address was the same address as the first purchaser. He also went to look it up on AG and sure enough they had the wrong shipping address for him as the same as the first purchaser. Now he then checked his account page and it had his NJ address but his shipping address was showing Washington. Same as the first buyer. I then immediately called up the first buyer and explained the situation and he denied ever getting the second shipment. Now the tracking was showing that it was delivered to him on 2/6 and left at his front door. And no I didn’t get a signature required but if there was one time I should’ve was then. He was a Chinese guy and did sound very nervous and it did sound like he was lying to me. We both wrote emails to AG and they are looking into this very odd situation. I truly believe that it was not my or the second purchasers fault in this transaction / shipping. Also both purchase invoices are not the same numbers. They were 2 different listings, 2 different listings purchasers / I also paid 2 different selling fees when they sold. Now the first purchaser has a second unit for free. I am very upset over this as my record / buyer and seller are perfect. I also feel very bad for the second person and hate that the first purchaser is lying about not getting it. If he was honest we would ship it back to me as I would of paid shipping. Once again AG is saying it’s very ODD and looking into the this. Will keep posted.

128x128Ag insider logo xs@2xtattooedtrackman

Showing 3 responses by steakster

1) Paypal Goods & Services requires that the shipment be sent to the address provided on the buyer’s Paypal account to be eligible for Seller protection.

2) Paypal Goods & Services requires that shipping any item over $750 must include Signature Confirmation to be eligible for seller protection. Without Signature Confirmation, expect the seller to lose the claim.

3) Paypal Goods & Services will refund the buyer if Signature Confirmation was not included in the shipping.

4) Using Paypal Friends & Family has no protection at all. That’s why I always include Signature Confirmation on all F&F shipments - even those with a very low value - as low as $25.

5) Paypal Seller Protection - everybody should read - link here.

_ _ _ _

Re: integrity. Years ago, my expensive preamp was stolen. It was sold on Audiogon at a dirt cheap price. The identical serial # was visible in the photos. I contacted the buyer and explained the situation. I offered to buy it back for what he paid - plus shipping. No loss for him. He refused. I was confounded by his obstinance. Fortunately, another Audiogon member suggested ’to let it go’ - before the stress did even more damage.

Re: Signature Confirmation for items over $750. Once, I purchased an item on Audiogon for $800. Shipped USPS priority mail. According to the USPS geotracking of the mail carrier’s truck, the local postmaster confirmed that the item was dropped off at my address at the stated time. Yet, the package was missing. It probably was stolen off my porch. Both the seller & I had 100% positive feedback for years of transactions. I filed a claim with Paypal. Since the seller did not include Signature Confirmation as required for over $750, he instantly lost the claim. Paypal gave me a refund immediately.

Live & learn. Some lessons are more annoying than others.

@allenf1963  Sorry to hear that you also experienced an audio theft – especially of a sentimental item.   It feels like a personal assault.   

In my case, the buyer was in Quebec, Canada – I was in California.  After exploring my limited options, it simply wasn’t worth the aggravation. I was more disappointed in the lack of moral character in the buyer - than losing a component.   There are people out there with really screwed up priorities. 

@elrod 

Paypal Seller Protection - link here. Read the part about Signature Confirmation & $750. 

Don't read it when you're tired.