Let me add that I fully sympathize with you. I had a package sent to me for me to repair, about a $500 item. Showed delivered but I never got it. I asked them to wait a month for it to show up and then I would pay for thier loss. Finally it showed up.
But sometimes we are at the mercy of the tracking systems.
I'm just trying to help you see it from a simple contractual standpoint and I'm really not trying to be adversarial and I hope in the end everybody gets made whole. It looks like it is about a $500 item so nobody is going to lose a lot of money.
I will add the mantra that I live by: A man has only one reputation and once soiled, it can never be fully cleaned. $500 is a cheap way to protect your reputation.
Jerry
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I agree, you have a claim with Audiogon. This is immaterial to the buyer. His contract is only with you. So you have to deliver and work out your issues with Audiogon.
If Amazon told you that their subcontractor put the wrong address on the package so it went to somebody in rural Idaho would you say "ok, that’s fine". Audiogon is your subcontractor in this case and you paid them well so they should fix this for you. You have to fix it with the guy who contracted with you to buy an equalizer.
I made the statement about the address as that would be the only case where it would be the responsibility of the buyer--if he gave you the wrong address.
Jerry
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@tattooedtrackman Ok. So you're a "possession is 9/10 of the law guy". You've got the money so you're going to keep it.
I would not necessarily catch the wrong address either if the name was right. The address would sound familiar but that would be normal.
But I challenge anyone to tell me a story where they bought and paid for something, didn't get it, and didn't think the seller was responsible.
Jerry
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Very odd. I ship a lot of products, sometimes 2 or 3 the same day, and I always double check that I got the address right. I always ask the customer to send me their address in writing along with their phone number in case I have any questions. I don't usually ask for signature unless it is very expensive ($10k or up) or I sense something not right.
Unfortunately, you owe he second buyer a refund.
Jerry
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The seller is responible for safe delivery. If audiogon screwed you, that is between you and audiogon. Send him the money now. Jerry
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I'm not saying it is your fault. but you failed to deliver. to the buyer all he got was an excuse. you know what they say about excuses.
Suppose you ordered something from Amazon, it didn't show up but they had a good excuse. Would you want your money back?
Well in this case, you are amazon.
I've been selling a long time and I always reaize that until the package is safely delivered, it is my responsibility.
I also use Auctane shipstation through paypal to create labels. It verifies all addresses and it would have caught this. Something to condier for next time.
Jerry
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There is no way the buyer put the address of your second buyer into his profile.
I won't repeat myself and I'll just leave you to figure out what the right thing is to do.
Jerry
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You have to type an address into paypal unless it imports it from the sponsor of the shippng service, which I assume was Audiogon so audiogon put the address into paypal, assuming you didn't accidentally import the address from previous shipping.
To clarify, did the second shipment that had the address from the first shipment, have the name of the 2nd buyer or the name of the first buyer? Usually the name would be stored in the same file as the address.
Jerry
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Note to self. Never buy from @knock1 . If it doesn’t show up, and he doesn't feel it is his fault, he will leave you hanging.
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@knock1. You have nothing to worry about. but no seller has ever been sorry they sold to me. and no buyer has ever been sorry they bought from me.
Jerry
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@jea48 You described a private party, unassisted paypal transaction.
In this case the seller used paypal via Audiogon and shipped via the paypal shipping linked to audiogon so the shipping address was imported from Audiogon.
He sold 2 items and somehow the same shiping address got imported for both items. It isn't clear if the second item had the right name on it or not. If not, then it kindo looks like he clicked on the "ship another package" button and shipped it by error to the guy he had already shipped to.
Jerry
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@elrod There is no way that the buyer put the address of some random dude across the country that tattoo sold an identical component to into his paypal account. Either Audiogon put the wrong address in or the shipper did. It could not have been the buyer who gave the wrong address.
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@elrod I've been using paypal for decades and there are all flavors of paypal addresses. It would be great if the "paypal address" had one definition but it gets complicated when paypal is a service provided by other websites. And frankly I don't know how the rules apply if you ship to the address that Audiogon calls a "confirmed" address but it is wrong.
I'm sure this is a different address than the buyer has put into paypal. He put his correct address in, but audiogon didn't use it. That said, should Tattotrackman have gone and confirmed? Nobody does that. If a trusted entity like audiogon fills in the address, it is generally right. that is whey we all say this is odd. Secondly, I'm not sure there is a way to check that the address audiogon used is the paypal address.
I use Auctane shipstation to ship paypal. Auctane validates the address for me. I shipped one tonight that failed validation. Turns out I couldn't read the guy's handwriting.
Jerry
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@tattooedtrackman If the she were on my foot, I would have already refunded his money or assured him I would in a reasonable time if I cannot retrieve the merchandise and get it delivered to him.
I would be focusing on that right now. If you have 2 deivery confirmations, you can start by sending a paypal request for the second one. Reference the delivery confirmation in your paypal funds request. Perhaps he will think twice about keeping the second one (if he really has it).
Jerry
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