Ortofon stylus broke ?!

So I put on a New Years LP to find the stylus of my Ortofon black quintet completely gone ! I’m very careful with the management of my gear and have no idea what could have happened . The Cartridge was purchased brand new from Upscale Audio Jan 22 2019. Ortofon response is “it’s not normally covered other than a 25% of trade in” even though it’s got a 2 year warranty ☹️.  This brings up serious doubts about the durability of Ortofon products or maybe I just had a dud ..

What would you guys recommend ...although I did enjoy the Quintet Black when it was operational, is this a good time to move on to The Purple Heart ...
Regardless , very mysterious and disappointed with a stylus just breaking 😢 
thanks ! 

VPI scout turntable